At HighLevel Virtual, we prioritize your privacy and comply with GDPR, CCPA, and other global data protection laws. This policy outlines how we collect, use, and protect your data when you use our virtual assistant and business support services.

1. Information We Collect

We collect:

✔ Personal Data: Name, email, phone, billing/payment details (via secure processors like PayPal/Stripe).

✔ Business Data: Client-provided materials (logins, CRM access, documents) for service delivery.

✔ Automated Data: IP address, browser type, cookies (via Google Analytics), and website interactions.

✔ Communications: Emails, chat logs, and call recordings (for quality assurance).

2. How We Use Your Data

Your information helps us:

✔ Deliver Services: Assign VAs, manage tasks, and process payments.

✔ Improve UX: Personalize website content and service recommendations.

✔ Marketing: Send updates (opt-out anytime via email).

✔ Security: Monitor for fraud/unauthorized access.

3. Data Sharing & Third Parties

We never sell your data. Limited sharing occurs with:

✔ Subcontractors/VAs: Bound by NDAs and strict confidentiality agreements.

✔ Tools: Zapier, Slack, Trello (for task management).

✔ Legal Compliance: If required by law (e.g., court orders).

4. Data Security Measures

✔ Encryption: SSL/TLS for data transfers.

✔ Access Controls: Role-based permissions for VAs.

✔ Audits: Regular security reviews.

5. Your Rights

You may:

✔ Access/Delete your data.

✔ Correct inaccuracies.

✔ Opt-out of marketing.

✔ Withdraw Consent (email [email protected]).

CCPA/GDPR Note: California/EU residents have additional rights (e.g., data portability).

6. Cookies & Tracking

We use:

✔ Essential Cookies:** Login sessions.

✔ Analytics: Google Analytics (anonymized data).

✔ Marketing: Facebook Pixel (opt-out via browser settings).

7. International Data Transfers

Data may be processed globally but protected via standard contractual clauses (SCCs).

8. Policy Updates

Changes will be posted here. Continued use = acceptance.

Contact Us

For requests or questions:

📧 Email: [email protected]