At HighLevel Virtual, your privacy is our top priority. We are committed to protecting your personal and business data in accordance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable global data protection laws.

This Privacy Policy explains how we collect, use, store, and share your information when you engage with our virtual assistant and business support services.

1. Information We Collect

We may collect the following types of information:

• Personal Data: Your name, email address, phone number, and billing/payment information (securely processed through providers such as PayPal and Stripe).

• Business Data: Information you provide for service delivery, including CRM credentials, business documents, login details, and other operational resources.

• Automated Data: IP addresses, browser types, cookies, and website activity collected via tools such as Google Analytics.

• Communication Data: Email correspondences, chat logs, and call recordings (used strictly for quality assurance and internal training purposes).

2. How We Use Your Data

Your data is used for:

• Service Delivery: Assigning virtual assistants, managing tasks, and processing payments.

• User Experience Enhancement: Personalizing your interaction with our platform and services.

• Marketing Communication: Sending you service updates, promotions, and newsletters. (You may opt out at any time.)

• Security & Fraud Prevention: Protecting against unauthorized access or data breaches.

3. Data Sharing & Third Parties

We do not sell your personal information.
Data may be shared only with:

• Authorized Subcontractors/Virtual Assistants: All bound by strict Non-Disclosure Agreements (NDAs) and confidentiality terms.

• Third-party Tools: Platforms such as Zapier, Clickup, Slack, and other task or communication tools.

• Legal Authorities: Only when required by law, regulation, or legal process.

4. Data Security Measures
We take extensive steps to protect your data, including:

• Encryption: SSL/TLS protocols for data transfers.

• Access Control: Role-based access for internal team members and contractors.

• Regular Audits: Internal security reviews and process updates.

5. Your Data Rights

You have the right to:

• Access or request a copy of your data.

• Request correction of inaccurate information.

• Opt-out of marketing communication.

• Withdraw Consent at any time by emailing: ([email protected]).

Note: Residents of California and the European Union may be entitled to additional rights under the CCPA and GDPR, such as data portability and the right to restrict processing.

6. Cookies & Tracking

Our website uses cookies to improve your experience:

• Essential Cookies: Required for login sessions and site functionality.

• Analytics Cookies: Google Analytics is used to track anonymized website usage.

• Marketing Cookies: Facebook Pixel may be used for retargeting (opt-out via browser settings).

7. International Data Transfers

We may process your data on servers located outside your country. In such cases, we rely on Standard Contractual Clauses (SCCs) or equivalent mechanisms to ensure adequate data protection.

8. Acceptable Use & Prohibited Content

HighLevel Virtual strictly prohibits involvement in the following activities:
• Pornography or adult content creation, promotion, or distribution.

• Alcohol production, promotion, or sale-related services (unless legally compliant and ethically aligned).

• Gambling, recreational drugs, or tobacco-related campaigns.

• Any activity deemed illegal, unethical, or in violation of local, national, or international laws.

• Use of our services to promote hate speech, discrimination, or violent content.

We reserve the right to refuse or terminate services if we determine that your use case conflicts with our values or legal responsibilities.

9. Policy Updates

This Privacy Policy may be updated periodically. Any changes will be posted on this page, and your continued use of our services indicates acceptance of the updated terms.

Contact Us

If you have questions, feedback, or data-related requests, please contact us at:

📧 Email: [email protected]