1. Acceptance of Terms

By using HighLevel Virtual’s services, you agree to these Terms and our Privacy Policy. If you disagree, do not use our services.

2. Services Provided

We offer:

Virtual assistant services (administrative, marketing, customer support, etc.).

Custom business support based on client-submitted requirements.

Services are provided remotely by pre-vetted professionals.

3. Client Responsibilities

You agree to:

Provide accurate, complete information for task execution.

Securely share access to tools/accounts (e.g., CRM, email) without exposing passwords.

Notify us immediately of any security breaches related to shared access.

4. Payments & Billing

Fees: As per the selected plan (monthly based).

Invoices: Sent monthly; due within 7 days.

Late Payments or Hours Exceed: 2% monthly interest or service suspension.

Refunds: Unused prepaid hours refundable within 14 days of payment, minus:

Transaction fees

Any utilized service hours

5. Confidentiality

NDA: All VAs sign Non-Disclosure Agreements.

Data Handling: Client data is used only for assigned tasks.

Breach Penalties: Liability for unauthorized disclosure by the client.

6. Intellectual Property

Client Materials: You retain ownership of provided content/data.

Deliverables: Rights transfer upon full payment.

Our Tools: Templates, scripts, and processes remain our property.

7. Termination

By Client: 30-day written notice; pay for services rendered.

By Us: Immediate termination for breach (e.g., non-payment, misuse).

8. Limitation of Liability

We are not liable for:

Indirect damages (e.g., lost profits).

Issues caused by client-provided tools/information.

Force majeure events (e.g., natural disasters).

9. Dispute Resolution

Mediation: Required before legal action.

Governing Law: Karachi, Pakistan laws apply.

10. Amendments

We may update these Terms; changes are effective when posted.

11. Contact

Questions? Email [email protected]

HighLevel Virtual